Lodging Engine Guest Engine · Upgrade for any website plan
Answer guests in seconds. Day or night.
Guests who don't get a quick reply book somewhere else. Guest Engine answers inquiries in seconds using only your verified hotel information, follows up with guests who haven't booked yet, and asks for reviews after every stay. Your team steps in only when it matters.
The problem
Inquiries arrive at all hours. Your team can't.
Messages after hours.
A guest asks about parking at 11 pm. By morning, they've booked another hotel.
Too many channels.
WhatsApp, SMS, email, Instagram, Facebook: questions are scattered and some are never answered.
No follow-up.
Guests who asked but didn't book never hear from you again.
Reviews left to chance.
Happy guests leave without anyone asking them for a review.
What's included
One system for every guest conversation.
Digital Receptionist.
Answers common guest questions in seconds, on your website chat and your messaging channels.
One guest inbox.
Every conversation in one place, under the Lodging Engine name, so nothing gets lost.
Inquiry follow-up.
Friendly, timed follow-ups for guests who asked but haven't booked yet, with a link to your own booking engine.
Pre-arrival messages.
Check-in details, directions and house information sent automatically before arrival.
Review requests.
A well-timed request after every stay, linked to your Google Business Profile.
Guest pipeline.
See where every inquiry stands, from first question to booked and reviewed.
How the Digital Receptionist works
It only says what's true about your hotel.
Verified information only.
It answers from your Hotel Profile: rooms, amenities, policies, location and the FAQs you approve. Nothing is invented.
Hands off when it should.
Complaints, price negotiations, special requests and anything it isn't sure about go straight to your team.
Always transparent.
Guests are told they're talking to an AI assistant.
Gets better over time.
Every hand-off is logged, so we can see what's missing from your Hotel Profile and add it.
Channels
Where your guests already are.
Website chat and email:
available everywhere.
WhatsApp:
the main channel in Mexico, Latin America and Europe. Each number needs approval from Meta through an official provider.
SMS (US and Canada):
each hotel must be registered with the mobile carriers before business texting can start.
Approval times depend on Meta and the carriers. We confirm which channels are live, and when, during onboarding. We never promise a channel before it is approved.
Setup
Live without a project to manage.
01
Hotel Profile.
We collect and verify your rooms, policies, FAQs and contact details.
02
Configure.
We set up the receptionist, follow-ups, pre-arrival messages and review requests.
03
Connect.
We connect website chat, email and the messaging channels approved for your hotel.
04
Test.
We test with real guest questions and confirm every hand-off reaches your team.
05
Go live.
You get your guest inbox, and we check in at 7 and 30 days.
Pricing
A simple upgrade to your website plan.
Lodging Engine Guest Engine
From US$199/month
+ one-time setup
- Added to any Lodging Engine website plan (Essential, Growth or Performance).
- Setup and any third-party messaging fees (WhatsApp, SMS) are confirmed in your written proposal.
- Prices in USD, excluding taxes.
Clear scope
What Guest Engine doesn't do.
- It doesn't take payments or process bookings; it sends guests to your existing booking engine.
- It isn't a PMS or channel manager.
- It doesn't replace your team; it handles the repetitive questions so your team has time for the rest.
- It never answers outside your verified information.
- We don't guarantee bookings, revenue or response outcomes.
FAQ
Questions hotel owners ask
See where you're losing guests.
Start with a free assessment. We'll show you what guests and AI search see today, and whether Guest Engine is right for your hotel.
Get an assessment